FAQ - Vitalia Art

Once you have found the item you want to purchase, click the Add To Cart button to place it in your shopping cart. Follow the instructions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank.

Yes, it is safe to order on vitaliaart.com. We use industry-standard encryption technologies when transferring and receiving client data exchanged with our site server. To complete your order, you might be asked to confirm your identity via a multi-factor authentication process required by your bank. At Vitalia Art we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

Vitalia Art accepts the below payment methods:

• PayPal
• Apple Pay
• Visa
• American Express
• Mastercard
• Maestro

Online Return Policy:​

Returns may be made within 30 days from the date of delivery.​

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer provides return shipping and pays the costs associated with it.

To return your order, simply visit our Refund Policy

Want your jewellry to last for a lifetime? You need to care for them properly. You can keep your resin jewelry in good condition by developing a few simple habits.

Limit how frequently you expose it to UV sunlight. Our resin has UV filter, but if you want to keep your important jewellery forewer we rcommend to follow this advice.
Keep the resin completely dry. Showering, bathing, swimming, or high humidity environments should be avoided.
Be careful about where and how you store and display your resin jewelry. Dark airtight bags or boxes are best.
Avoid using chemicals or oils while wearing the jewelry.
Examine, clean, and polish on a regular basis to maintain clarity of memorial and floral preserved jewelry.

All our jewelry is made from real dried flowers, and even if you order two identical necklaces, they will be slightly different, since no flowers are 100% identical in nature.

We use only the highest quality materials for our jewelry
Epoxy resin with a UV filter, thanks to which flowers are not exposed to strong sunlight.

The second important ingredient is high-quality surgical steel
This material does not provoke allergies, does not oxidize and does not change color.

You can order jewelry from your flowers that are very important to you.
Every day we receive orders from wedding flowers, for example, so that the newlyweds can preserve this wonderful day in the form of a pendant or earrings.

We will be happy to make an order according to your wishes.
Please write us a letter by email with the most precise description of your wishes and we will try to come up with something together.